Sona101's Terms & Conditions — Play with transparency

1 General Terms

These Terms & Conditions apply to the Sona101 platform (https://sona101.bar) and all related services. By registering or using our services, you are deemed to have accepted these Terms & Conditions.

Sona101 is an online gaming and entertainment platform operated for players in Bangladesh. All our services run under valid licenses and are regularly audited by independent third parties.

These Terms are governed by applicable laws in Bangladesh. In the event of any dispute, Sona101's decision shall be considered final, though ensuring fairness and transparency remains our constant commitment.

2 Account Registration

To register on Sona101, the following conditions must be met:

• You must be at least 18 years old to register.
• Each person may create only one account.
• All information provided during registration must be accurate and truthful.
• Only one account may be opened per phone number or email address.
• Keeping your account password confidential is entirely the user's responsibility.
• Any unauthorized access to your account must be reported to Sona101 immediately.

Sona101 may request identity verification (KYC) at any time after account registration. Withdrawals and certain services may be restricted until this process is completed.

3 Deposits & Payments

Deposits on Sona101 can be made using approved payment methods including bKash, Nagad, and Rocket. The following rules apply to all deposits:

• Minimum deposit amount is BDT 300.
• The account name used for the deposit must match the registered Sona101 account name.
• Deposits from third-party accounts are not accepted.
• Suspicious payments may be held until verified.
• Deposits are typically processed within 5–15 minutes.

Sona101 reserves the right to decline any deposit at its discretion, particularly where money laundering or fraud is suspected. All transactions are monitored in accordance with our Anti-Money Laundering (AML) policy.

4 Withdrawal Policy

The following Sona101 policies apply when withdrawing winnings:

• Minimum withdrawal amount is BDT 500.
• Withdrawal requests are generally processed within 1–24 hours.
• Withdrawals may be held pending until KYC verification is complete.
• The account name used for withdrawals must match the registered Sona101 account name.
• Wagering requirements must be met before withdrawing bonus winnings.
• A maximum weekly withdrawal limit may apply — contact support for details.

5 Bonuses & Promotions

Sona101 regularly offers a variety of bonuses and promotions. The following terms and conditions apply to the use of these bonuses:

• Each bonus has its own wagering requirement (typically 20x–35x).
• The welcome bonus is for new members only — available once on the first deposit.
• Bonus funds and real funds are tracked separately.
• Withdrawing while a bonus is active will result in the bonus being forfeited.
• Multiple bonus claims from the same household or IP address are not permitted.
• Sona101 reserves the right to modify or cancel any bonus offer at any time.

Full terms for each bonus offer are available on the relevant promotions page. We recommend reading them carefully before claiming any bonus.

6 Gaming Rules

All games on Sona101 are powered by certified Random Number Generators (RNG), ensuring fair and unbiased outcomes. The following terms and conditions apply to gameplay:

• Each game has its own RTP (Return to Player) rate.
• If a game session is cancelled due to a technical issue, bets will be refunded.
• In the event of any dispute over a game result, Sona101's server logs shall serve as the final record.
• Bets from incomplete rounds due to network disruptions will be saved.
• Winnings obtained in violation of the game rules will be considered void.

7 Prohibited Activities

The following activities are strictly prohibited on the Sona101 platform:

• Playing using automated bots or software.
• Creating or operating multiple accounts for the same individual.
• Using the platform for money laundering or illegal financial transactions.
• Hacking or attempting unauthorized access to another user's account.
• Fraudulently exploiting the bonus system.
• Colluding or conspiring with other users.
• Intentionally exploiting game vulnerabilities or bugs.

8 Account Closure & Suspension

Sona101 reserves the right to temporarily or permanently close accounts in the following circumstances:

• Violation of the Terms & Conditions.
• If false or incomplete registration information is found.
• If KYC verification fails or required documents are not submitted.
• Upon evidence of fraudulent activity or bonus abuse.
• By order of a court or regulatory authority.

Users may close their own account at any time. Contact our support team to request self-exclusion. Any valid balance will be returned upon voluntary account closure.

9 Responsible Gaming

Sona101 places responsible gaming at the top of its priorities. We want every member to enjoy gaming in a healthy and controlled way. To support this, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily lock your account for a specified period.
• Reality Check: Receive gaming time reminders at set intervals.
• Cooling-Off Period: Take a break from 24 hours up to 6 weeks.

10 Privacy & Data Protection

Sona101 takes the protection of your personal information very seriously. Under our Privacy Policy:

• Your personal information will never be sold to third parties.
• All data is secured with 256-bit SSL encryption.
• KYC documents are used solely for identity verification purposes.
• Information may be shared when required by law or regulatory authorities.

For more details, visit our Privacy Policy Read the page.

11 Limitation of Liability

Sona101 is not liable for the following:

• Losses caused by the user's internet connection being disrupted.
• Losses caused by issues with the user's device or software.
• Delays or errors caused by third-party payment providers.
• Missed opportunities due to unexpected server downtime.
• Any personal financial losses resulting from gaming.

12 Contact & Complaints

If you have any questions about these Terms & Conditions or wish to submit a complaint, please contact our support team:

• Live Chat: Click the chat button in the bottom-right corner of the website — available 24/7.
• Email: [email protected] (responses are typically sent within 24 hours)
• Once a complaint is submitted, you will receive a ticket number that you can use to track its progress.