Sona101's Privacy Policy — Your data is safe with us

1 Introduction

Welcome to Sona101. This Privacy Policy is designed for users in Bangladesh and applies to our website sona101.bar. Sona101 is a trusted online gaming platform that places the highest importance on protecting its users' privacy.

Reading this policy will tell you what data Sona101 collects, why it is collected, where it is stored, and how it is used. We want you to use our services with full awareness and confidence.

By using the Sona101 website or app, you are considered to have agreed to this Privacy Policy. If you do not agree with any of its terms, please refrain from using our services and reach out to our support team.

2 What Information We Collect

Sona101 collects the following types of information to deliver our services. This data is used solely for account management, identity verification, and service improvement.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against Sona101's policy.

3 How We Use Your Information

Sona101 uses the data it collects for the following purposes:

• Account Management: Creating your profile, securing your login, and verifying your account.
• Payment Processing: Ensuring deposits and withdrawals are processed accurately.
• Security Assurance: Detecting and preventing fraud, money laundering, and illegal activity.
• Service Improvement: Analyzing your preferences to deliver a better gaming experience.
• Customer Support: Properly resolving your complaints and inquiries.
• Legal Obligations: Meeting regulatory requirements.
• Promotional Communications: Offers and updates are only sent with your consent.

4 Data Sharing Policy

Sona101 may share your information with third parties only in the following limited circumstances:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket — for transaction processing only.
• Game Provider: Gaming companies contracted with us — for game operation purposes only.
• Legal Authorities: In compliance with a valid order from a court or regulatory body.
• Security Agency: Data required for fraud prevention and crime detection.

Sona101 has a Data Processing Agreement (DPA) in place with each third party. They may only use your data for the specified purpose and nothing else.

5 Cookies & Tracking Technologies

Sona101 uses cookies — small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: Required for login sessions and site security — the site cannot function properly without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Used to understand site usage — fully anonymized data.

Sona101 does not use any third-party ad trackers or social media pixels. Your browsing behavior is never shared with advertising companies.

6 Data Protection Measures

Sona101 protects your data to the highest industry standards. Our security framework includes:

• 256-bit AES encryption — applied to all stored data.
• TLS 1.3 protocol — applied to all data transfers.
• Two-factor authentication (2FA) — for account login.
• Regular penetration testing — conducted by third-party security experts.
• Firewall and DDoS protection — at the server level.
• Employee access controls — only authorized staff may access user data.
• Automated system for detecting suspicious activity.

7 How Long We Retain Your Data

Sona101 retains your data for defined periods, which vary depending on the type of information and applicable legal requirements:

• Account Information: For the lifetime of the account and 5 years after closure.
• Financial Transaction Records: 7 years (in accordance with AML regulations).
• KYC Documents: 5 years after account closure.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.
• Contact Log: Customer support chat and email — 2 years.

After the designated period, data is automatically and securely deleted or anonymized. Some data may need to be retained longer for legal reasons, and this will always be communicated transparently.

8 Your Data Rights

As a Sona101 user, you have the following rights over your personal data:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your data be deleted under certain conditions.
• Right to Restrict Processing: You can request that we stop using your data for any purpose.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You can opt out of receiving marketing communications at any time.

9 Protection of Minors

Sona101 is strictly for users aged 18 and above. No one under 18 may register. Age is verified at registration and re-confirmed during the KYC process.

If we have inadvertently collected data from a minor, the account will be closed and all data deleted as soon as we become aware of it. If you have concerns, please contact our support team.

10 Privacy Policy Updates

Sona101 may update this Privacy Policy when necessary. In the event of any changes:

• The date of the latest update will be noted on this page.
• For significant changes, you will be notified via your registered email or SMS.
• Continued use of our services after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with our latest Privacy Policy.

11 Contact

If you have any questions or concerns about our Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support on the website.
• Response Time: Typically within 24–48 hours.